Help / Support / Returns

Thank you for choosing us as your specialist in cleaning! Please find below our contact and help options:

By email

For all questions related to your order or our products, you can contact us 24/7 via this email address: hello@appel.group

Please provide your order number with your request.

For all questions related to after sales service for any defects on your product, you can contact our service 24/7 via this email address: thomasenquiries@atlas-refurb.co.uk

Our support is normally responding within 2 business days.

By phone

You can reach our UK after sales service team for all related questions (e.g. defect on your product) by phone under +44 1902 290 362 at the following times:
Monday – Friday from 8:00 am to 4:00 pm.

Please have the product code and/or name of your product ready when contacting us regarding after sales service topics!

Returns

You can return products within a 14-day return period.

Please include a copy of the invoice with the return so we can assign everything directly and also indicate whether you would like a refund or an exchange of the product. Without the copy the processing will take much longer.

Return label

To receive a return label for your order, please send us an email to hello@appel.group

Please send over your order reference and address to create the return label or simply share the purchase invoice with your request.

We will share the label for your return shipment within shortest time via your e-mail address.